Consultancy Terms & Conditions

Aurora Experience — Anastasia Naumkina

1. Scope of Services. Psychology-based counselling, transformational guidance, consultancy, individual and group sessions, and retreat organisation, facilitation and hosting.
2. Nature of Services. Services are psychological counselling and personal-development support. They are not clinical psychology or psychotherapy, and no diagnosis or treatment of mental health disorders is provided. Services do not replace medical, psychiatric or clinical psychological care.
3. Acute Crisis. Aurora Experience does not work with people experiencing acute psychiatric crises. If you are in crisis, please contact emergency services or a qualified medical professional.
4. Payment. Payment link or transfer details are provided separately. All services must be paid in advance and booking is confirmed only after payment is received. By making payment, the Client confirms full acceptance of these Terms & Conditions.
5. Cancellation & Rescheduling. A minimum of 24 hours' notice is required to reschedule individual sessions. Late cancellations and no-shows are non-refundable. Group sessions and retreats are non-refundable unless otherwise agreed in writing.
6. Refund Policy. All payments are non-refundable unless the Consultant cancels the service, in which case a reschedule or full refund will be offered.
7. Confidentiality. All information shared during sessions is treated as confidential, except where disclosure is required by law or where there is a risk of harm to the Client or others.
8. Collaborative Nature & Client Responsibility. The work is collaborative and requires openness and active participation. The Client participates voluntarily and remains fully responsible for their own decisions, actions, and wellbeing, including seeking appropriate licensed medical or psychological support if needed.
9. Individual Outcomes. Experiences and outcomes vary from person to person and depend on individual circumstances and engagement. No specific outcomes or results are guaranteed.
10. Right to Refuse or Terminate Services. The Consultant reserves the right to refuse or discontinue services at any time if deemed inappropriate, unsafe, or outside the scope of practice.
11. Limitation of Liability. To the fullest extent permitted by law, the Consultant is not liable for any direct or indirect outcomes, decisions, damages, or results arising from the services.
12. Force Majeure. The Consultant is not liable for failure or delay in performing services due to circumstances beyond reasonable control, including but not limited to illness, travel disruption, venue issues, or external events.
13. Governing Law. These Terms & Conditions are governed by the laws of The Netherlands.