Privacy Policy

1. Who we are

This website is operated by:

Aurora Experience
Anastasia Naumkina
Psychological Counsellor & Transformation Guide
KvK: 91413303
Email: aurora.organisation@gmail.com

Aurora Experience (“we”, “our”, “us”) is responsible for the processing of personal data collected through this website and in connection with our services.

For questions about privacy or the processing of personal data, please contact us at aurora.organisation@gmail.com.

2. Personal data we may process

Depending on how you contact us or use our services, we may process:

• name
• email address
• telephone number, if provided
• information included in an enquiry or message
• appointment and booking information
• information required for invoicing and payment
• information voluntarily provided in connection with a session or service

We only collect and process personal data that is relevant and necessary for the purposes described in this Privacy Policy.

3. How we use personal data

We may use personal data to:

• respond to enquiries and requests
• communicate about appointments and services
• arrange and provide sessions
• manage bookings and client relationships
• process payments and invoices
• respond to requests concerning data protection rights
• comply with legal, tax and accounting obligations
• maintain the security and proper functioning of our website and services

We do not sell personal data. We do not use personal data for purposes that are incompatible with the purpose for which it was collected.

4. Legal bases for processing

Depending on the circumstances, personal data may be processed on the following legal bases under the GDPR:

• taking steps at the request of the individual before entering into a contract
• performance of a contract
• compliance with a legal obligation
• legitimate interests, where applicable and where these interests are not overridden by the rights and freedoms of the individual
• consent, where consent is specifically required

Where processing is based on consent, consent may be withdrawn at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. Sensitive personal data

The website contact form is not intended for submitting medical, psychiatric or other sensitive personal information. Please do not include such information in an initial enquiry.

If sensitive personal data is voluntarily provided in connection with our services, it will only be processed where an appropriate legal basis exists under applicable data protection law and only to the extent necessary for the relevant purpose.

6. Contact form and email

When a contact form is submitted, the information provided is used to respond to the enquiry. The contact form may open the visitor's email application and prepare a message addressed to Aurora Experience.

The information contained in the message may subsequently be stored by the email service providers used by the sender and by Aurora Experience.

Please avoid including medical, psychiatric or other sensitive personal information in an initial enquiry.

7. WhatsApp, Instagram, LinkedIn and other third-party platforms

Visitors may choose to contact Aurora Experience through external platforms such as WhatsApp, Instagram or LinkedIn. When using these platforms, personal data may also be processed by the respective platform provider.

Such processing is subject to the privacy policies and terms of those third parties. Aurora Experience does not control how third-party platforms process personal data.

8. Cookies and analytics

This website uses Google Analytics (GA4) to understand how visitors use the site, such as which pages are viewed and how visitors arrived at the site. Google Analytics uses cookies and processes data such as IP address, device and browser information, and pages visited.

Google Analytics cookies are not set until you give consent via the cookie banner shown on the website. You can accept or reject these cookies, and you can withdraw your consent at any time by clearing your browser's local storage for this website and reloading the page.

This website may also use other cookies and similar technologies that are strictly necessary for the operation, security and functionality of the website. These do not require consent.

We may also use Ahrefs Webmaster Tools and Google Search Console, which do not set cookies in visitors' browsers and are used only to help us understand and improve the website's presence in search results.

9. Third-party service providers

We may use third-party service providers to operate the website, communicate with clients, manage bookings, process payments, send emails or provide other business-related services.

Where such providers process personal data on behalf of Aurora Experience, appropriate measures are taken to ensure that the processing complies with applicable data protection requirements.

10. International data transfers

Some third-party service providers may process personal data outside the European Economic Area (EEA). Where personal data is transferred outside the EEA, appropriate safeguards required under the GDPR will be applied where applicable.

11. Data retention

Personal data is retained only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required by law. Certain financial, tax and accounting records are retained for the periods required under applicable Dutch law.

12. Data security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

13. Your rights

Under the GDPR, individuals may have the right to:

• request access to their personal data
• request correction of inaccurate or incomplete personal data
• request deletion of personal data
• request restriction of processing
• object to certain processing
• request data portability, where applicable
• withdraw consent where processing is based on consent

To exercise these rights, please contact us at aurora.organisation@gmail.com. We may need to verify the identity of the person making the request before processing the request.

14. Complaints

If you have concerns about how your personal data is processed, please contact us first.

You also have the right to lodge a complaint with the Dutch Data Protection Authority: Autoriteit Persoonsgegevens — autoriteitpersoonsgegevens.nl.

15. Confidentiality

Confidentiality is an important part of our services. Personal information shared in the context of sessions is treated confidentially, subject to applicable legal obligations and circumstances in which disclosure may be required or permitted by law.

16. Automated decision-making and profiling

Aurora Experience does not use automated decision-making or profiling to make decisions about clients or website visitors.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, technology or applicable legal requirements. The latest version will always be published on this page.

Last updated: 27 September 2026